Our Courses
We offer hundreds of courses in Cybersecurity, IT, Soft Skills, and Management and we’re adding more all the time. Please use the search bar or filter by topic and/or skill level to find your content and get started!
business courses
Customer Service
By Cyber PhoenixCourse Description Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps an accountant serves the employees by producing their paychecks and keeping the company running. Or maybe a company owner, serving staff and […]
Customer Support
By Cyber PhoenixCustomer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smartphone apps. The customer experience begins long before the purchase is made.
Cyber Security
Every organization is responsible for ensuring Cyber Security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.
Developing a Lunch and Learn
By Cyber PhoenixHosting a Lunch and Learn session is a low-cost training option. It is a great way to introduce a topic or give a small demonstration on a new product or service. They are usually voluntary, thus attendance can sometimes be an issue, but with this workshop, will be given the knowledge to work through this […]
Developing Corporate Behavior
By Cyber PhoenixWith this workshop, your participants will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with corporate standards is what will make your participants stand out and become leaders throughout the company.
Developing Creativity
By Cyber PhoenixChildren have an innate creative ability when they are born, but for some reason, adults can lose it along the way. Your participants will move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity and be ready when it happens.
Developing New Managers
By Cyber PhoenixWith this workshop, your candidates will be provided the skills they need to succeed. By identifying prospective managers early and identifying a clear management track, your company will prosper and thrive with a solid development structure. Becoming a new manager can seem like a daunting and challenging task. To overcome these hurdles create an environment […]
Digital Citizenship
By Cyber PhoenixOur Digital Citizenship course will give your participants the guidance needed in the ever-changing digital world. As our lives are lived more and more online we all need to translate our social skills into the virtual world.
Diversity And Inclusion
By Cyber PhoenixExperiencing diversity is a part of living within a civilized society. It is our diversity and variety that help organizations to be successful and achieve their goals. Understanding the various forms of diversity makes for a better company and world in general.
Employee Motivation
By Cyber PhoenixWhen thinking of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order […]
Employee Onboarding
By Cyber PhoenixEmployee Onboarding is a vital part of any companies hiring procedure. Hiring, training, and bringing new employees on board is a huge investment. Onboarding will assist newly hired employees in developing and keeping their skills. Knowledge will be retained, and their value will increase within the company.
Employee Recognition
By Cyber PhoenixRecognizing employees through various recognition programs is a fantastic investment. Being appreciated is a basic human feeling and reaps great rewards. Praise and recognition are essential to an outstanding workplace and its employees.
Employee Recruitment
By Cyber PhoenixMany companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential […]
Employee Termination Processes
By Cyber PhoenixHaving to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company. One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts. Firing an employee should always be a […]
Entrepreneurship
By Cyber PhoenixWould you like to be your own boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations then you need our entrepreneurship workshop.
Event Planning
By Cyber PhoenixEvents do not just happen, they take time to plan, develop, and create. This workshop is designed to give your participants the tools needed to host a great event. They will touch on planning and administrative techniques that will give them the confidence to run an engaging event that will leave a positive and lasting […]
Excel 2016 Essential
By Phoenix TSParticipants will gain a fundamental understanding of the Excel environment and the ability to complete tasks independently. They will know and demonstrate the correct application of the principal features of Excel 2016. Participants will create and edit a workbook with multiple sheets, and use a graphic element to represent data visually. Workbook examples include professional-looking […]
Executive And Personal Assisant
By Cyber PhoenixBeing an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.
High-Performance Teams Inside The Company
By Phoenix TSHigh-Performance Teams (Inside the Company) are organizations, teams, or groups working inside an office environment that is focused on achieving the same goals. Bringing team members together can sometimes be a challenging task. This workshop identifies these challenges and helps participants push through to success.
High-Performance Teams Remote Workforce
By Phoenix TSHigh-Performance Teams (Remote Workforce) are organizations, teams, or groups working in a virtual environment that are focused on achieving the same goals. Bringing team members together through a virtual environment can be a challenging task. This workshop identifies these challenges and helps your participants push through to success
Hiring Strategies
By Cyber PhoenixSuccessful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Hiring the right person is more about skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization”s culture.
Human Resource Management
By Phoenix TSRecently tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers’ job descriptions. The sharing and diffusion of these tasks throughout the organization have had an impact, particularly on those that are not equipped with the skills or knowledge to deal with these […]
Improving Mindfulness
By Cyber PhoenixImproving mindfulness is about understanding yourself and being “in the moment”. Participants will become more mindful of their actions and learn how to express and interpret their present environment. They will create positive connections and increase their self-regulation of attention and personal experiences.
Improving Self-Awareness
By Cyber PhoenixSelf-awareness is developing an understanding of emotions and feelings. It is an awareness of the physical, emotional, and psychological self. Participants will identify ways of recognizing all of these and improving each through various cognitive and learning styles.
In Person Sales
By Cyber PhoenixIn the age of online shopping and technology, in-person sales can easily be ignored. Do not overlook the importance of personal contact. You never know when or where you will meet your next customer, and it is important to make a good impression. Everyone who is interested in sales must be confident in the art […]
