ISO/IEC 20000, often referred to simply as ISO 20000, is the international IT service management (ITSM) standard that enables IT organizations (whether in-house, outsourced, or external) to ensure that their ITSM processes are aligned both with the needs of the business and with international best practice.
In this training, you will learn how ISO 20000 helps organizations benchmark the delivery of their managed services, measure service levels, and assess their performance. The training is broadly aligned with and draws strongly on ITIL¬Æ. ITIL¬Æ. Foundation is a strongly recommended prerequisite for understanding and applying the content and requirements of the ISO/IEC 20000: IT Service Management.