Privacy Policy
PRIVACY STATEMENT
Thank you for visiting us online at cyberphoenix.com. At Phoenix Technology Solutions, LLC d/b/a Cyber Phoenix, we strive to do everything we can to respect the trust customers have in our brand. Our commitment to your privacy is no exception. We are committed to protecting and safeguarding consumer privacy on the Internet. This Privacy and Cookie Policy (the “Policy”) applies to the Cyber Phoenix website. The Policy governs data collection and usage. This policy becomes effective immediately for all visitors, previous and new. By using the Cyber Phoenix website, you consent to the data practices described in this statement. Thanks again for visiting our website and for placing your trust in Cyber Phoenix.
COLLECTION OF YOUR PERSONAL INFORMATION
Cyber Phoenix may collect personally identifiable information, such as name, your e-mail address, home or work address or telephone number. Cyber Phoenix may also collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that may be automatically collected by Cyber Phoenix. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information may be used by Cyber Phoenix for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Cyber Phoenix website.
Cyber Phoenix collects name, company and contact information including email address and uses this information internally for registration, transcript management, payment, and other purposes. In addition, course evaluations completed by you on the Cyber Phoenix website may be viewed by Cyber Phoenix management, the course trainer, and other people as deemed necessary. The course evaluations may be used for marketing purposes, after removing any and all personally identifiable information.
In addition, Cyber Phoenix may collect information from social media sites, such as Facebook, LinkedIn, Twitter, etc. Those social media sites may give Cyber Phoenix automatic access to certain personal information retained by them about you, including by not limited to content viewed by you, content liked by you, and information about the advertisements you have been shown or have clicked, etc. You control the personal information you allow us to have access to through the privacy settings on the applicable social media site and the permissions you give Cyber Phoenix when you grant us access to the personal information retained by the respective social media site about you. By associating your personal social media accounts with the Cyber Phoenix social media pages, you are authorizing us to have access to this information, and you agree that we can collect, use and retain the information provided by these social media sites in accordance with this privacy notice. We may also use plugins or other technologies from various social media sites on any other Cyber Phoenix websites. If you click on a link provided via a social media plugin, you are voluntarily establishing a connection with that respective social media site.
USE OF YOUR PERSONAL INFORMATION
Cyber Phoenix may collect and use your personal information to operate the Cyber Phoenix website and deliver the services you have requested. Cyber Phoenix also uses your personally identifiable information to inform you of other products or services available from Cyber Phoenix and its affiliates.
Cyber Phoenix may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Cyber Phoenix may share your personally identifiable information with third parties to perform services on our behalf. This website is not intended for children and we do not knowingly solicit or collect personally identifiable information from children.
Cyber Phoenix does not sell, rent or lease its customer lists to third parties. Cyber Phoenix may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Cyber Phoenix may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, provide training services or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Cyber Phoenix, and they are required to maintain the confidentiality of your information.
Cyber Phoenix does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Cyber Phoenix keeps track of the websites and pages our customers visit within Cyber Phoenix, in order to determine what Cyber Phoenix services are the most popular. This data may be used to deliver customized content and advertising within Cyber Phoenix to customers whose behavior indicates that they are interested in a particular subject area.
Cyber Phoenix reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the rights, property or integrity of Cyber Phoenix, to fulfill your requests, to cooperate in any law enforcement investigation or an investigation on a matter of public safety, or act under exigent circumstances to protect the personal safety of users of Cyber Phoenix, or the public.
SECURITY OF YOUR PERSONAL INFORMATION
Cyber Phoenix secures your personal information from unauthorized access, use or disclosure. Cyber Phoenix secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.
ACCESS
You are in control of any personal information you provide to us online. If at any time, you would like to review any personal information we have about you or correct the personal information we have about you or if you would like to change your preferences for contacts from us or on behalf of our business partners, contact us at info@cyberphoenix.com
Please note that Cyber Phoenix will never send you an email requesting your password or social security number. Cyber Phoenix may send you an email with a link to a payment page when a registration request has been sent to it. If you request to pay online, Cyber Phoenix may send you a link to a credit card acceptance form. If you receive an email that looks like it’s from Cyber Phoenix, but asks you for your password or social security number, it’s a fraudulent email, or “phish.” We recommend that you do the following:
Forward the email to the US Federal Trade Commission at spam@uce.gov or call 1-877-FTC-HELP (1-877-382-4357) to report it. The FTC uses the spam stored in this database to pursue law enforcement actions against people who send deceptive email. Delete the email.
If you believe “phishers” have gotten access to your personal or financial information, we recommend that you also do the following:
Change your password. Contact credit reporting services (such as Experian, Callcredit and Equifax) and have a fraud alert attached to your credit report file. Please be aware that the perpetrator may attempt to use your information to establish accounts or obtain credit at other businesses in your name.
USE OF COOKIES
Like most websites, Cyber Phoenix uses cookies for a variety of purposes in order to improve and help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. There are several different types of cookies and the Cyber Phoenix website uses all of them; necessary cookies, performance cookies, and preference cookies.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Cyber Phoenix pages, or register with Cyber Phoenix site or services, a cookie helps Cyber Phoenix to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Cyber Phoenix website, the information you previously provided can be retrieved, so you can easily use the Cyber Phoenix features that you customized.
Cookies are stored for different lengths of time depending on the type of cookie. Persistent cookies stay on your device indefinitely until they expire or are deleted by you. Session cookies only stay on your device until you have ended your browsing session.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Cyber Phoenix services or websites you visit.
If you use different devices to view and access websites (e.g., your computer, smartphone, tablet) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences
The procedures for changing your settings and cookies differ from browser to browser. If necessary, use the help function on your browser or click on one of the links below to go directly to the user manual for your browser.
You can find out a great deal of additional information about cookie settings at third-party sites, such as www.allaboutcookies.org.
INFORMATION ON MESSAGE BOARDS
Please note that public message boards do not currently exist on Cyber Phoenix websites but may be added in the future.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Cyber Phoenix public message boards, this information may be collected and used by others. Note: Cyber Phoenix does not read any of your private online communications.
THIRD PARTY WEBSITES
Cyber Phoenix encourages you to review the privacy statements of websites you choose to link to from Cyber Phoenix so that you can understand how those websites collect, use and share your information.
Cyber Phoenix is not responsible for the privacy statements or other content on websites outside of the Cyber Phoenix and Cyber Phoenix family of websites. Please note that public message boards do not currently exist on Cyber Phoenix websites but may be added in the future.
Note: Any Army IgniteED and Army Credentialing Assistance information present on Cyber Phoenix’ website does not consent to endorsement by Army IgniteED, US Army, or DoD.
LINKS TO OTHER SITES
Cyber Phoenix may offer links to sites that are not operated by Cyber Phoenix. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies, and any information you submit to those companies is subject to their privacy policies.
WHAT RIGHTS DO YOU HAVE IN RELATION TO THE PERSONAL INFORMATION WE HOLD ON YOU, IN COMPLIANCE TO GDPR?
The General Data Protection Regulation (GDPR) benefits you several rights when it comes to your personal information.
The Right to be Informed.
Cyber Phoenix is publishing this Privacy Policy Statement to keep our users informed as to what we do with their personal information and what are their rights, in a clear, transparent, and easily understandable manner.
The Right of Access
You have the right to obtain access to your information that we are processing and certain other information, in accordance with data protection law. Contact Cyber Phoenix if you wish to access the personal information Cyber Phoenix holds about users/data subjects.
The Right to Rectification
You are entitled to have your information corrected if it’s inaccurate or incomplete.
The Right to Erasure
This is also known as ‘the right to be forgotten’. If users want Cyber Phoenix to erase all personal data and we do not have a legal reason to continue to process and hold it, please contact us at info@cyberphoenix.com. This is not a general right to erasure; there are exceptions.
The Right to Restrict Processing
You have rights to ‘block’ or suppress further use of your information. Users have the right to ask Cyber Phoenix to restrict how we process user data. This means we are permitted to store the data but not further process it. We keep just enough data to make sure we respect our users’ requests in the future.
The Right to Data Portability
Cyber Phoenix allows you to obtain and reuse personal data for purposes across services in a safe and secure way without this affecting the usability of user data.
The Right to Withdraw Consent
If users have given us their consent to process their data but change their mind later, they have the right to withdraw their consent at any time, and request that Cyber Phoenix stop processing their data. Users can write to info@cyberphoenix.com or go to https://cyberphoenix.com/manage-preferences/unsubscribe
Further information and advice about your rights can be obtained from the data protection regulator in your country.
WHAT IS OUR OPT-OUT POLICY?
Users may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, or go to: https://cyberphoenix.com/managepreferences/unsubscribe
Customers cannot opt out of receiving transactional emails related to their account with us or our Services such as certification renewal emails.
THIRD PARTY SITES
If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.
HOW CAN YOU CONTACT US?
Cyber Phoenix welcomes your comments regarding this Privacy Policy Statement. If you believe that Cyber Phoenix has not adhered to this Privacy Policy Statement, please contact Cyber Phoenix at info@cyberphoenix.com. We will use commercially reasonable efforts to promptly determine and remedy the problem. We usually act on requests and provide information free of charge but may charge a reasonable fee to cover our administrative costs of providing the information for, baseless or excessive/repeated requests, or further copies of the same information. Alternatively, the law may allow us to refuse to act on the request.
UPDATES TO THIS CYBER PHOENIX PRIVACY POLICY STATEMENT
This Privacy Policy was last updated on April 5th 2022. Cyber Phoenix will occasionally update Privacy Policy Statement to reflect company and customer feedback. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Cyber Phoenix encourages you to periodically review this Policy Statement to be informed of how Cyber Phoenix is protecting your information.
CHANGES TO PRIVACY STATEMENT
Cyber Phoenix will occasionally update this Privacy Statement to reflect company and customer feedback. Cyber Phoenix encourages you to periodically review this Privacy Statement to be informed of how Cyber Phoenix is protecting your information.
CONTACT INFORMATION
This is a United States website and is subject to the laws of the United States and the State of Maryland.
Cyber Phoenix welcomes your comments regarding this Privacy Statement. If you have any questions about our Cyber Phoenix privacy policy, please contact us at info@cyberphoenix.com.
All rights reserved by Phoenix Technology Solutions, LLC
