Our Courses

We offer hundreds of courses in Cybersecurity, IT, Soft Skills, and Management and we’re adding more all the time. Please use the search bar or filter by topic and/or skill level to find your content and get started!

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basic courses

Access 2016 Essentials

By Phoenix TS
1 Lesson

Learners will gain a fundamental understanding of this database application’s environment and basic database principles. They will be able to demonstrate the correct use of key features and the ability to create and maintain tables, relationships, forms, reports, and queries.

Administrative Office Procedures

By Cyber Phoenix
1 Lesson

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs […]

Administrative Support

By Cyber Phoenix
1 Lesson

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them […]

Archiving And Records Management

By Cyber Phoenix
1 Lesson

Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

Assertive And Self-Confidence

By Cyber Phoenix
1 Lesson

Self-confidence and assertiveness are two skills that are crucial for success in life. If an individual don”t feel worthy, and/or they don”t know how to express their self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits to your participants in their professional and personal lives.

Attention Management

By Cyber Phoenix
1 Lesson

A distracted employee is a less effective employee. Employees who do not pay attention can waste valuable time and make careless mistakes. Your participants will be more efficient at their job, make fewer mistakes, and be more productive overall.

Basic Bookkeping

By Cyber Phoenix
1 Lesson

Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers.

Business Acumen

By Cyber Phoenix
1 Lesson

Through our Business Acumen course, participants will improve their judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Participants will increase their financial literacy and improve their business sense.

Business Ethics

By Cyber Phoenix
1 Lesson

A company”s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.

Business Etiguette

By Cyber Phoenix
1 Lesson

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake”, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

Business Succession Planing

By Cyber Phoenix
1 Lesson

Business succession planning is all about being prepared. The loss of valuable leadership can cripple even the strongest of companies. Succession planning is an essential component to the survival and growth of any business. Whether it is grooming employees to become leaders, or preparing for an employee”s retirement your participants will identify common obstacles and […]

Business Writing

By Cyber Phoenix
1 Lesson

Writing is a key method of communication for most people, and it’s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important in the business world as creating proper documents (such as proposals, reports, and agendas), […]

Call Center Traning

By Cyber Phoenix
1 Lesson

Phone skills are a highly valuable tool to have in an employee”s skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is […]

Change Management

By Cyber Phoenix
1 Lesson

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop.

Coaching SalesPeople

By Cyber Phoenix
1 Lesson

Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company. The benefits of coaching salespeople are numerous and worth exploring.

Collaborative Business Writing

By Cyber Phoenix
1 Lesson

Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving that extra edge in the workplace.

Communication Strategies

By Cyber Phoenix
1 Lesson

For the better part of every day, we are communicating to and with others. Whether it”s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

Conducting Annual Employee Reviews

By Cyber Phoenix
1 Lesson

An annual review can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed. Giving your employees feedback on their positive and negative attributes is part of the pathway to success. A poorly designed annual review can have the reverse effect.

Contact Center Traning

By Cyber Phoenix
1 Lesson

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training staff, and giving them the information that is needed to effectively assist your customer base is paramount.

Contract Management

By Cyber Phoenix
1 Lesson

It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationships will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.

Creating A Great Webinar

By Cyber Phoenix
1 Lesson

Webinars are a great inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a meeting with employees located throughout the globe. Being an interactive form of media, Webinars provides a great environment for […]

Customer Service

By Cyber Phoenix
1 Lesson

Course Description Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps an accountant serves the employees by producing their paychecks and keeping the company running. Or maybe a company owner, serving staff and […]

Customer Support

By Cyber Phoenix
1 Lesson

Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smartphone apps. The customer experience begins long before the purchase is made.

Cyber Security

By Cyber Phoenix
1 Lesson

Every organization is responsible for ensuring Cyber Security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.

Developing a Lunch and Learn

By Cyber Phoenix
1 Lesson

Hosting a Lunch and Learn session is a low-cost training option. It is a great way to introduce a topic or give a small demonstration on a new product or service. They are usually voluntary, thus attendance can sometimes be an issue, but with this workshop, will be given the knowledge to work through this […]