Our Courses
We offer hundreds of courses in Cybersecurity, IT, Soft Skills, and Management and we’re adding more all the time. Please use the search bar or filter by topic and/or skill level to find your content and get started!
business courses
Access 2016 Essentials
By Phoenix TSLearners will gain a fundamental understanding of this database application’s environment and basic database principles. They will be able to demonstrate the correct use of key features and the ability to create and maintain tables, relationships, forms, reports, and queries.
Accredited ISO/IEC 20,000:2018
By ACI-LearningISO/IEC 20000, often referred to simply as ISO 20000, is the international IT service management (ITSM) standard that enables IT organizations (whether in-house, outsourced, or external) to ensure that their ITSM processes are aligned both with the needs of the business and with international best practice.In this training, you will learn how ISO 20000 helps […]
Accredited ISO/IEC 27,001 Foundation
By ACI-LearningIn this series we explore the concepts of the ISO / IEC 27,000 standard and prepare for the ISO / IEC 27,000 Information Security Management examination accredited by EXIN.
Accredited SIAM Foundation
By ACI-LearningService Integration and Management (SIAM) is a management methodology for environments where services are sourced from multiple service providers and not just a single service provider. In this series we explore the SIAM Eco-system including the business case for SIAM, the benefits of the methodology, the processes involved, and the challenges to implementing and maintaining […]
Administrative Office Procedures
Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs […]
Administrative Support
By Cyber PhoenixAdministrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them […]
Archiving And Records Management
By Cyber PhoenixEvery organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.
Attention Management
By Cyber PhoenixA distracted employee is a less effective employee. Employees who do not pay attention can waste valuable time and make careless mistakes. Your participants will be more efficient at their job, make fewer mistakes, and be more productive overall.
Basic Bookkeping
By Cyber PhoenixNumbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers.
Business Acumen
By Cyber PhoenixThrough our Business Acumen course, participants will improve their judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Participants will increase their financial literacy and improve their business sense.
Business Continuity And Disaster Recovery
By ACI-LearningPlanning, creating, maintaining and testing a Business Continuity Disaster Recovery plan can be a daunting task. If you have been assigned this responsibility, you are in the right place. We have Rob Carson from SemperSec in the studios to lend his considerable expertise. With 10+ years in the Information Security industry, Rob is able to […]
Business Ethics
By Cyber PhoenixA company”s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.
Business Etiguette
By Cyber PhoenixThis course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake”, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:
Business Succession Planing
By Cyber PhoenixBusiness succession planning is all about being prepared. The loss of valuable leadership can cripple even the strongest of companies. Succession planning is an essential component to the survival and growth of any business. Whether it is grooming employees to become leaders, or preparing for an employee”s retirement your participants will identify common obstacles and […]
Business Writing
By Cyber PhoenixWriting is a key method of communication for most people, and it’s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important in the business world as creating proper documents (such as proposals, reports, and agendas), […]
Call Center Traning
By Cyber PhoenixPhone skills are a highly valuable tool to have in an employee”s skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is […]
Certified Cyber Security Architect – CCSA
By Cyber PhoenixCCSA is an instructor-led 1-day program. The program validates knowledge and skill sets in cybersecurity with focus on the NIST Cybersecurity Framework, and the U.S. DoD cybersecurity mandate, CMMC.Core topics emphasized include establishing a credible, evidence-based enterprise cybersecurity program and developing a comprehensive incident response plan.
Change Management
Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop.
Coaching SalesPeople
Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company. The benefits of coaching salespeople are numerous and worth exploring.
Collaborative Business Writing
Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving that extra edge in the workplace.
Communication Strategies
By Cyber PhoenixFor the better part of every day, we are communicating to and with others. Whether it”s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
Conducting Annual Employee Reviews
By Cyber PhoenixAn annual review can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed. Giving your employees feedback on their positive and negative attributes is part of the pathway to success. A poorly designed annual review can have the reverse effect.
Contact Center Traning
By Cyber PhoenixCustomers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training staff, and giving them the information that is needed to effectively assist your customer base is paramount.
Contract Management
It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationships will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.
Creating A Great Webinar
Webinars are a great inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a meeting with employees located throughout the globe. Being an interactive form of media, Webinars provides a great environment for […]
